Acronis True Image Failed to Read the Snapshot
Symptoms
Backup chore hangs at "Calculating time remaining..."
Effect can reproduce with any backup source and destination.
Cause
The upshot has various causes, the most frequent being Microsoft VSS-related bug. Follow the steps below to resolve the outcome.
Troubleshooting
Perform the post-obit steps and retry the backup subsequently each step:
one. Update Acronis Truthful Image to the latest build: see this article for instructions.
two. Reboot the computer.
3. Run the gratis Acronis VSS Doctor tool to diagnose and fix possible bug with VSS role of Windows operating system. Some issues with VSS tin can be fixed by the tool automatically, some require a transmission prepare.
If the tool has not detected any bug, or all constitute problems take been fixed merely the issue reproduces again, skip to the next pace
iv. If Acronis VSS Medico detected a problem with VSS, but automatic set up was not available and you could non apply a manual set, so act depending on what was selected as backup source:
A) Fordisk/partition backups of non-system drives, and file/folder backups:disable VSS usage under Backup Options: Advanced -> Operation -> Snapshot for backup select Acronis Snapshot, as shown on the picture beneath:
or
B) For Unabridged PC backups and backups of organization drives: it is necessary to fix detected VSS problems. Switching the snapshot setting from "VSS" to "Acronis Snapshot" is not applicable. Acronis True Image requires VSS part of Windows operating organisation to work correctly, especially when creating system backups.
Advanced Windows users can look into the logs atC:\ProgramData\Acronis\VssRequestorLogs to find more details about where exactly the failure occurs in the VSS subsystem.
If VSS errors indicate to a detail software, for example, Microsoft SQL Server, and you do not need this software on your computer, uninstall it, reboot the reckoner and reattempt the fill-in.
v. If VSS Physician did not find any problem with VSS, create a new backup task with the aforementioned settings and run information technology. If it resolves the issue, delete the quondam backup task.
If the new fill-in task hangs at "Calculating time remaining..." too, run "Repair" installation as described in this article, reboot and retry the backup
6. Check Windows event log for issues with environs, that could be causing the issue, as perhttps://kb.acronis.com/content/61335
seven. Wait at the final line of the backup log in the Log Viewer, come across if it contains any helpful information about what part of the backup process fails and why.
viii. Advanced users on Windows: you tin can rebuild product database as described here , run across if information technology helps to resolve the issue.
9. Repairing the software or fresh install can help in many situations, when all of the to a higher place has failed. See this article for instructions
Source: https://kb.acronis.com/content/61979
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